Financial Policy
Thank you for selecting our practice for your chiropractic needs. Our goal is to provide you with the highest quality of treatment and service. Your complete understanding of your financial responsibilities is an essential element of your care. If you have any questions about the following policies, please do not hesitate to ask our staff.
Cancellation Policy
There will be a late cancellation fee for appointment cancellations less than 24 hours before your appointment, missed appointments, or late arrivals that need to be rescheduled.
All massage appointments require a 48-hour cancellation.
If you will be more than 15 minutes late, please call our office, you may have to be rescheduled.
Late fee *maybe* waived if your appointment is rescheduled BEFORE your appointment time for the same day or same week. Late fees for massage appointments cannot be waived.
Cancellation Fees - $35 PER SERVICE scheduled (NOT PER APPOINTMENT). $55 fee for 90-minute massages
Saturday Cancellation Fee – FULL APPOINTMENT AMOUNT
Late fees will be charged immediately to the credit card we have on file. Insurance will not pay, nor can office credit be used. You are welcome to give us a different card by phone when you call.
A missed appointment or late arrivals due to no reminder will still result in a fee. We love technology, but we have no control (or even knowledge when) it temporarily malfunctions. You are responsible for knowing what day and time you scheduled your appointment. Please call if you have forgotten, have not gotten a reminder, or have received an incorrect reminder.
Returned Check Fee - $30
If your account is turned over to our collection agency, you will be responsible for the collection fee charged to us by the agency in addition to your outstanding balance, which is typically 40% of your entire bill.